3CX - MCC - Your Office Phone Extension Anywhere

Mott is using the 3CX Communications System for access to office phones and voicemail. By using either the web client/browser extension or the 3CX app on your mobile device, your "office phone" is close by, whether you are on campus in your office or outside of campus, working remotely.

  1. 3CX app logoContact 2-Help and request the 3CX credentials.
    Provide your name, office extension number and a contact number so you can be reached if any additional questions should.
  2. Use provided link in Step 1 to connect to 3CX using your web browser (called The 3CX Client)
Get Started with 3CX Quick Reference Guide3CX Video Training Guides

Additionally ITS is offering live one on one training sessions to work with individuals who have additional questions or need additional support in getting comfortable with the 3CX technology. Schedule a live training session.

If additional assistance is needed, please contact 2help at (810) 762-4357

Voicemail

  • Set your voicemail via Web Client / Windows Desktop App
    • Go to “Avatar > Your Name > Greetings”.
    • Record a new greeting or upload a pre-recorded message.
    • You can have different greetings per status.
  • Set your voicemail greeting via Deskphone
    • Dial the voicemail number indicated in your user account email.
    • Enter your PIN and then press “#”.
    • Select option “9” then “8” and then “0” to record.
    • Press “#” to end the recording and “0” to save.
  • Listen to your voicemail messages
    • From smartphone: Tap on “Voicemail”.
    • From Web Client / Desktop App: Click “...” > “Voicemail”.
    • From Deskphone: Dial your voicemail number or hit “Voicemail / Message”, enter PIN, press “#” and then “*” to play messages.