faculty at MCC are here to assist students in achieving their educational
goals. However there are times when students may have concerns and complaints
regarding their educational experience at MCC. The first step in pursuing
all concerns should be an informal discussion with the faculty member.
If the student concerns cannot be resolved through informal discussions,
there are formal procedures to be followed by the student and college
in responding to student complaints. The procedures for student
complaints against faculty are a part of the Faculty Master contract.
If a student thinks that he/she has an academic concern
and wishes to formally pursue resolution of that concern, the Academic
Complaint Process shall be initiated within 45 calendar days of the cause
of concern. The following outlines the complaint process;
- Student contacts faculty member regarding concern
in an attempt to resolve the matter.
- If the concern remains unresolved, the student
should contact and meet with the appropriate Dean before
completing the Student Academic Complaint Form.
- The Dean will attempt to resolve the
concern informally with the student and faculty member.
- If the concern remains unresolved after meeting
with the Dean, and the student wishes to pursue the matter,
the Student Academic Complaint form is to be completed within 10
business days and forwarded to the appropriate Dean.
- Either party may appeal the written decision
of the Dean by asking within 5 business days that the
complaint be forwarded to the Vice President of Academic Affairs.
The entire formal procedure for student complaints against
faculty and Student Academic Complaint Forms are available in division
Complaints Against Staff
Students who wish to begin a formal complaint process
about an MCC staff member should first meet with the staff person’s
immediate supervisor. The supervisor will inform the staff member of the
complaint and attempt to resolve it.
If the complaint is not resolved, the student should
submit a written complaint to the supervisor. The written complaint must
include the name of the staff member against whom the complaint is being
filed and must be signed and dated by the student.